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Set up alert notifications

Alert notifications are set in the team settings. They can be specified by individuals, so not everyone in the team will receive the same notifications.

To set up alert notifications, click on the "Settings" menu from the top right-hand navigation bar, and select "Teams". From there, select the team that you would like to change the notification settings for, and click on "Edit notifications". The below menu will then appear. From there you can create a new notification rule for the selected team.

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Event is always “New alerts in mission”. Choose action, either receiving notification via email or SMS. If you chose email, insert the recipient's email address and click “Add”.

If you chose SMS, insert a phone number and click “Add”.

To finish setting up new alert notifications, click “Save”.

Remove alert notification

If you want to remove alert notification, simply click the small red cross next to the alert rule.

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Avoiding spam

Imagine a case where alert rules have been set incorrectly or something has gone very wrong during the shipment (mission). User scans multiple loggers of this mission and then scans multiple history screens of each. A lot of alerts will be generated every few seconds. We don't want to send the user multiple notifications. Because of this the notifications are limited so for each type of alert (e.g. temperature) and mission new notifications are sent only after 30 minutes has passed since the last notification.

Notification examples

Email

To view the measurement data of the mission, click the link in the email. By clicking the link you will be directed straight to the mission with the alert, and you can see which parameters were below or above the acceptable limits.

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SMS

To view the measurement data of the mission, click the link in the text message. By clicking the link you will be directed straight to the mission with the alert, and you can see which parameters were below or above the acceptable limits.

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