With an active annual subscription, you will annually receive free loggers to substitute those that have reached the end of their lifecycle. In order to receive these new loggers, you have to first deactivate old loggers to create space in your current subscription. If you are on a monthly subscription, deactivating a logger will decrease the billing amount.
In this article:
How to deactivate loggers?
How deactivating loggers affects an annual subscription?
How deactivating loggers affects a monthly subscription?
Please note that deactivating a logger will stop it from saving measurements into the Cloud. The last day the logger functions normally is the current billing cycle's ending date (for monthly subscriptions it means the ending of the ongoing calendar month). Deactivating a logger is not the same as archiving a logger.
How to deactivate loggers?
From Subscriptions —> Loggers, right-click on a logger you want to deactivate and select Deactivate.
You can also deactivate multiple loggers at once. For this, select the loggers in the table (by checking the boxes to the left) and click Deactivate on the red bar which appears at the top of the table.
How deactivating loggers affects an annual subscription?
Deactivating annually billed loggers does not decrease the annual billing amount. Annual billing is based on the total number (quota) of loggers you have ordered. Deactivating loggers will allow you to receive substitute loggers with the next billing cycle.
If you need more loggers than the amount in your subscription, order those from Logmore Shop. If you wish to cancel your annual subscription (or individual loggers from it) please contact support@logmore.com.
How deactivating loggers affects a monthly subscription?
Monthly billing is based on the number of active loggers. If you don't use a particular logger anymore, you can deactivate it from the subscription, and it will cease to cause you costs.
After deactivating a logger, you can use it normally until the end of the ongoing calendar month. The logger will still appear on your next monthly invoice (billing is in arrears), and after that it won't appear on the monthly invoices anymore.
For example, you deactivate a logger on October 25, 2021. The logger will operate normally until November 1, 2021. In the beginning of November you will receive your monthly invoice from October. On the invoice you will find the logger you deactivated. In December, when you receive an invoice for November, the deactivated logger will not be billed anymore.