Getting started

Welcome to Logmore! This page guides you through the essential steps of using Logmore products.

FIRST STEPS

Set up your Logmore Account

Click the arrow to view the detailed steps
  1. You've received an email from Logmore. Click on the activation link and set up your account.
  2. Don't forget to verify your email address by clicking the link in a follow-up email.
  3. Log in to web.logmore.com.
  4. Create your first team. This step is essential for linking the loggers to your account. To do this, go to Settings in the top-right menu —> Teams —> +Create a new team. Enter the main team’s name.
  5. In Settings —> Account you can also set your default team, timezone, and preferred temperature unit (°C or °F). Save these settings and re-login for the changes to take effect.

Activate loggers

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  1. Activate the loggers once you've received them.
  2. Press the multi-use button an U-shaped button on the top right corner.
  3. When you see a QR code filling the screen, the logger is activated. It will start recording data immediately.

Want to know more about Logmore Guardians? Check

.

Scan the logger and link it to your team

Complete this step if your loggers have not been connected to your team by Logmore admins.

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  1. Log in to your Logmore Cloud account on your phone at web.logmore.com. Make sure your smartphone is connected to the Internet.
  2. Scan the dynamic QR code on the Logmore Guardian with your phone’s camera.
  3. Certain Android smartphones might require an app to scan QR codes. We recommend using our free Logmore QR Scanner App.

  4. Press the notification link that appeared on your screen once the logger had been scanned.
  5. This step will look different on iOS and Android devices.

  6. Allow your phone to share location when asked.
  7. A screen will appear asking you to add the logger to your team. Choose the team you’ve just created. Press Confirm.
  8. Now the first logger is connected to your account! Press Continue. Connect all other loggers to your team in the same way.

For more details see

.

UNDERSTAND THE KEY CLOUD FEATURES

What is a Mission

A Mission is an umbrella term for any kind of shipment or static unit (from an envelope to a transport container or a warehouse) that you want to monitor for a restricted period of time with one or several Logmore data loggers.

Missions include:

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You can create Missions from your account both on your desktop and your phone. For high-volume users, there is a

option available.

If you are using Logmore Scanpoint, check

.

Common use cases

You can use Logmore products for various purposes, for example:

Have a look at how Logmore solutions helped our customers achieve more efficiency and transparency in their operations.

START MONITORING YOUR SHIPMENTS

Attach the logger

The logger should be appropriately attached to the parcel or pallet to record the measurements, depending on your monitoring needs and the sensors.

General instructions:

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  1. Attach the logger to a clean and dry surface. The logger can be placed outside or inside the parcel or pallet (check sensor-specific cases below).
  2. The logger comes with an adhesive sticker. Peel off the wrap on the back of the logger.
  3. Attach this adhesive sticker to the parcel. Press it firmly against the surface. Mind that the sticker is strong, and detaching the logger might be difficult.
  4. The sticker can be used only once. For subsequent shipments, you can attach the logger with a magnet.

Sensor-specific cases:

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  • If you monitor the temperature with an external probe, place only the probe close to the monitored item. Make sure the logger itself is not kept in extreme temperature (e.g., in dry ice) as it leads to the logger’s malfunctioning.
  • For monitoring shocks, attach the logger to the monitored target itself, not to the packaging.
  • If you monitor humidity, the logger needs to be inside the monitored space, whether it’s an envelope, box, or warehouse.

Create a Mission for your shipment

Create a Mission from the Cloud on your desktop or your smartphone right after scanning the logger.

Click the arrow to view the detailed steps
  1. From your Logmore Cloud: go to the Missions page (found on the left panel) and Click +New mission. From your smartphone: scan the logger and click Create mission from the scan page.
  2. Choose to continue without a template. Or choose the Mission template suitable for the shipment, if you have pre-made Mission templates.

Basic Settings

  1. Enter Mission name. It can be the shipment’s ID. Add any notes related to the shipment in the Mission note section (optional).
  2. Select one or several loggers to be linked with this Mission. You can search by the logger's unique ID number visible on the right corner of the logger's screen.
  3. Add Alert rules for Temperature, Light, Humidity, and Shock depending on your needs and sensors available.
  4. If the conditions during the shipment become unacceptable, you will get an alert notification after scanning on your smartphone and in the Cloud.

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    Have a look at the types of alerts and their customization at

    .

Advanced Settings (optional)

  1. Edit the Mission timeline. Set the start and the ending times, if known.
  2. Check the box Auto-end mission on first scan if you want this mission to end after the logger has been scanned for the first time since the mission had started.
  3. Use this function if the logger is scanned only on the recipient's end.

  4. Check the box Alert status to enable Scan page status alerts.
  5. Make these status alerts public if you want anyone outside your team using Logmore to see them.

  6. In Infotext, add a text that is displayed on the Scan page. You can set different messages for the Scan page with or without alerts.
  7. For example, provide instructions on what should be done and who should be contacted when the mission has alerts. You can add instructions on how to return the logger.

  8. Check the box "End monitoring” button to allow for the mission ending from the Scan page. The person scanning will see this button on the screen.
  9. Make this option public if you want anyone outside your team to end the mission.

  10. Check Show alert status after mission ended and set the period for which the alert status page will appear. The person scanning the logger can see the alert status page for a specific time after the mission has been ended.
  11. Allow comments if the person scanning the logger should add information about the shipment.
  12. Make the commenting public to allow anyone to leave comments from the Scan page without logging in.

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    Read more on how to

    .

  13. In Permissions, define teams who can edit the mission and those teams who can only view the data.
  14. Check the box Public read access if you want anyone outside your teams to see the data connected to the mission (name, collected measurements, and timeline).
  15. Click Create.

If you’re operating multiple shipments with the same alert rules, we recommend that you use

. Prepare a Mission template for each type of shipment and use these Mission templates to quickly create a Mission from your smartphone or desktop.

RECEIVE THE SHIPMENT

Scan loggers and upload data

💡

It’s crucial to scan the logger when the shipment is over in order to upload all the data to the Cloud. Only then will you know if the conditions during the shipment were acceptable or not.

1️⃣

Scan the QR code with your smartphone.

2️⃣

Click the link on the screen.

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3️⃣

Allow the use of location data, when asked.

4️⃣

Data is now uploaded to Logmore Cloud

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Click the arrow to view the detailed steps
  1. Scan the logger with your smartphone.
  2. Press the notification link that appears on the screen once the logger has been scanned.
  3. Allow your phone to share location when asked.
  4. Done! All the data collected by the logger is now in the Cloud.

Check

if any problems occur.

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The shipment status is displayed to the recipient only if you've enabled the Scan page feature when creating a Mission or a Mission template. Otherwise, they will only see "Data scan success" screen, see

.

End the Mission

Depending on the settings and your needs, you can end the Mission in several ways:

Press the End monitoring button on your smartphone after scanning the logger

For Missions with a public ending function, anyone on the receiving end can end the Mission by clicking End monitoring after scanning the logger. You can enable this function under the Scan page config when creating a Mission.

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End Mission from the Mission's page in the Cloud

Go to Missions, find the mission in question, and press End mission.

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Specify the missions ending time in advance

You can specify the mission ending date when creating the Mission (if known in advance). The date and time can be edited after the Mission has been created.

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Enable to auto-end the Mission on first scan

You can also configure the Mission to auto-end on the first scan when creating a Mission.

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Analyze Missions and Alerts

On your Dashboard there is an overview the alerts triggered by all your missions, together with a variety of reports.

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The Missions page shows all the Missions linked to your account.

Click the arrow to view the details
  • On the Missions page, you can filter missions to review only specific shipments (e.g., for a certain time period).
  • You can select several or all Missions and mass download measurements or PDF reports linked to the selected missions. Check
    Mass Download Reports and Measurements
    Mass Download Reports and Measurements
    for details.
  • Clicking on a mission will bring you to the mission’s page. From this page, you can end, edit, or archive the mission and see the number of alerts, measurements, and stats, as well as scan locations.

On the Loggers page, you can review data loggers connected to your account.

Click the arrow to view the details
  • You can filter loggers based on their status, access, and model.
  • Clicking on an individual logger brings you to the logger’s page. It shows the ongoing mission (if there is one), latest measurements, and measurement history.
  • Here you can change the measurement interval and the logger’s other configurations as well.
  • You can easily copy any of this data into an excel spreadsheet or print the screen as a PDF.

QUICK TROUBLESHOOTING

Here are several common questions and challenges that might arise when using Logmore. There is more information on our

page.

The Mission's data status is incomplete. Why am I missing data?

Most probably, the data is safely archived in a History QR code that you can easily access from any logger.

Check

for detailed instructions.

One QR code can hold around 1700 measurements, depending on the monitored conditions and configurations. When the capacity of one QR code is filled, a History QR code is generated, while all the incoming measurements are stored in a new QR code. This is one of the reasons while you can see a data gap in the Cloud.

I don't have internet connection to extract data from the logger. What should I do?

You can take a picture of the QR code on the logger and scan the QR code from the picture at a later point, when you have stable connection. You can also instruct the recipient to do so in case connection problems occur.

I did not start the Mission before the shipment had left.

In the Logmore Cloud, you can create a mission for a shipment that is en route or upon its arrival. This is possible because the logger starts tracking measurements upon its activation.

Here is a detailed instruction about

.

Want to know more about Logmore functions? Check our

and other articles in the Help Center. If you can’t find an answer, reach out to our team at support@logmore.com.